I am new to the buy to let market, my first estate agent were very unhelpful to say the least. I could not wait for the 1 year contract I had with the them to finish. Shortly after my property was advised, waterfront contacted me and was able to secure me a tenant relatively quickly. Unfortunately, I had problem with this tenant in terms of non-payment of his rent. Despite the fact that I paid waterfronts to let the property only ( no management fee was paid), they worked closely with me until we managed to get the tenant out of the flat. They even managed to help me let out the property again a day after the old tenant moved out.
I find waterfronts extremely helpful and professional; they are good value for money and will support you throughout your time with them. I highly recommend them.