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Terms & conditions

Instant Valuation

Reservation Deposit

A reservation deposit of £350.00 will be payable once an offer & terms are to be put forward to the landlord. If the offer & terms are not accepted, your reservation deposit is fully refundable, if the tenancy does not commence. This is not a fee or a charge and will go towards your first months rental.

Permitted Payments to Tenants

A fee of £50 inc vat will be due if any changes are required to the tenancy agreement, after the commencement date of the tenancy. If the rent is late we are permitted to charge 3% above base rate on the outstanding amount. If the keys need to be replaced or locks need to be changed due to loss of keys during the tenancy, we will supply the invoice/receipt for the replacement of the keys and/or locks for the tenant to settle.

Payment of Rent

The first instalment of rent must be paid in cleared funds when you sign the tenancy agreement. Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date as stated in the tenancy agreement. This means that the standing order must be set up so that the funds leave your account three days before the rent is due. The full rent must be paid by a single standing order, we are unable to accept multiple standing orders.


A deposit equivalent to one months or five weeks’ rent must be paid in cleared funds when you sign the tenancy agreement and is held by Waterfronts as Stakeholder for the duration of the tenancy in accordance with the terms of the tenancy agreement and if requested by the landlord, Waterfronts will register the deposit monies with a deposit protection scheme on the landlord’s behalf. Waterfronts excludes liability in relation to loss caused by the insolvency of a financial institution which holds deposits in its contracts with landlords and tenants. All deposit deductions must be agreed in writing by both landlord and tenant upon the termination of the tenancy. The tenancy agreement entered into is between the landlord and the tenant and, therefore, the tenant cannot hold Waterfronts liable for any deductions made from the deposit which may fall into dispute.

References & Identification

We will take up references based on the details that you have supplied to us. These references may be passed to our client so that they can make a decision on granting a tenancy. You are responsible for any administration charges levied by your own bank in relation to obtaining a reference. Before the tenancy can proceed you need to provide us with a photo ID in the form of a passport or EU driving licence.

Check-in and Check-out

Waterfronts will be instructed by the landlord as to what arrangements are to be made for the inventory and check-in. If instructed by the landlord Waterfronts will arrange an inventory, ready for the tenants on the check-in. We advise you to make yourself available for the check-in and check-out. Where a landlord organises this independently of Waterfronts, the charge may vary.

Management of the Property

At the start of the tenancy we will advise you who is responsible for managing the property. This is not always Waterfronts. Where we are not managing the property we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord’s consent before proceeding with a repair. Where we manage a property and hold keys, we can usually provide access to Waterfronts’ contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.


It is your responsibility to insure your own belongings throughout the tenancy.


You will be responsible for the payment of telephone, gas, water and electricity accounts at the property during your tenancy, as well as the council tax, in some developments the water is charged to the landlord via the service charge. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.


If you pay rent directly to your landlord’s bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to Waterfronts.

Anti-Money Laundering Regulations

Waterfronts is subject to the Money Laundering Regulations 2007. As a result we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.


Complaints procedure Should you have any problems with Waterfronts’ service which you are unable to resolve with the Negotiator involved, you should write directly to Waterfronts or email info@waterfronts.co.uk . This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written/emailed outcome of the investigation will be sent to you within 15 working days. This communication will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within six months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.

Website Terms & Conditions

Please note that access to and the use of this Website is subject to the following terms and conditions. By using this website Users are agreeing to be bound by such terms and conditions. Users returning to this website are advised to check these terms and conditions as Waterfronts reserves the right to change them from time to time without notice:


© 2021 Waterfronts. The copyright in all material stored displayed and accessible on this Website is either by Waterfronts or duly licensed from third parties and protected by copyright laws. All such rights are reserved.

Users of this Website may copy any material from this Website for the purpose of communicating details about Waterfronts and its business activities but for no other purpose and shall not republish, store or reproduce any such material for the benefit of any third party or its business activities, including without limitation (a) use for advertising, brochures, editorial publications and (b) incorporating into or storing in any other Website or in any electronic retrieval system, without the prior written consent of Waterfronts.

Except as expressly provided, nothing in this Website shall be construed as conferring any licence or right under any copyright of Waterfronts.


Waterfronts shall not be liable for any costs, losses, expenses or damages whether direct or indirect, special, incidental or consequential damages (including loss of profits, business revenue or goodwill) arising from the use or access of or inability to use or access, interruption or availability of this Website (including any third party linked Website) its operation or transmission, computer viruses, loss of data, reliance on material contained on this Website (including any third party linked Website) or otherwise in respect of its use.

In addition , Waterfronts shall not be liable for any third party content submitted or accessed from this website (including material submitted by users) and accordingly, any opinions, advice, statements, services, offers or other information submitted by users , are those of the respective authors and any reference on this website to any persons, products, websites or services does not constitute or imply their endorsement or recommendation by Waterfronts, its employees, agents or sub-contractors.

Disclaimer of Warranties

This Website is provided on an “as is” and “as available” basis and Waterfronts makes no representations or warranties generally about the information included on this Website or any linked third party Websites. All reasonable efforts have been made to ensure that descriptions, dimensions, references to condition, necessary permissions for use, occupation and other details given are accurate, however there may be inadvertent inaccuracies, omissions or errors and it is recommended that Users satisfy themselves by inspection or otherwise as to their correctness. Any decisions based on the information contained on this Website (including any linked third party Websites) are the sole responsibility of the user. Waterfronts reserves the right to make modifications to the material on this Website without prior notice.


Users agree to use this website only for lawful purposes and are prohibited from posting on this website any unlawful, harmful, abusive, threatening, harassing or defamatory material of any kind.

Security of Personal Data

Waterfronts will use reasonable endeavours to keep secure all information which Users input on this Website (including any linked third party Websites) although it cannot fully guarantee such security as the Internet is not a secure medium of communication. Waterfronts is not, and will not be, responsible for any damages the User may suffer as a result of the loss of confidentiality of any such information.

The terms and conditions of use of this Website shall be governed by and construed in accordance with the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute relating to these terms and conditions or the use of this Website.

Governing Laws

The terms and conditions of use of this Website shall be governed by and construed in accordance with the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute relating to these terms and conditions or the use of this Website.

Waterfronts Limited Company Number 6906925
Registered Business Address: Waterfront Studios 1 Dock Road, Docklands, London, E16 1AG
Place of Registration: England & Wales
Client Money Protection: CMP Client Money Protect. Membership number: CMP008766
Deposit protection scheme: DPS (Deposit Protection Service), Membership number: 1359427
Property Redress Scheme: The Property Ombudsman. Membership number: D03862

Request A Valuation

For more information and to discuss your individual requirements, please call 020 7474 5757 or or request a valuation.