This Privacy Policy should be considered and read in conjunction with the Terms & Conditions for the Waterfronts Website.
Waterfronts takes the privacy of its users seriously. To provide you with personalised access to this Website and to be able to offer you the services set out below, it is necessary for Waterfronts to hold and process information that may be personal to you (“personal information”). Waterfronts will use all reasonable care in keeping your personal information secure and will take all reasonable measures to prevent any unauthorised access to such information, any unlawful use or accidental loss or destruction of such information. Waterfronts complies with and is registered under the applicable Data Protection Laws in the United Kingdom. Accordingly all personal information is processed in accordance with such Data Protection Laws. This Privacy Policy Statement explains the data processing practices of Waterfronts.
If you have any requests concerning your personal information or any queries with regard to these practices please contact our Privacy Officer by e-mail at info@waterfronts.co.uk.
Waterfronts collects personal information from you, through the use of enquiry, registration forms, user profile forms and every time you e-mail us your details. Waterfronts also collects information automatically about your visit to this Website. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form.
If you do not wish to receive information about Waterfronts and related services, or the products or services offered jointly with or on behalf of other organisations, please tick the appropriate box on the registration forms or email enquiries@waterfronts.co.uk including the word ‘unsubscribe’ in the subject of your email.
We also use information in aggregate form (so that no individual user is identified):
We use “cookies” to identify you when you visit this Website and to build up a demographic profile. For more information, please see our Cookie Policy.
We will not sell, rent, share, trade or disclose any personal information we keep about you to any third parties, except for other companies in the Waterfronts Securities Plc group of companies and any suppliers we engage to provide services which involve processing data on our behalf.
Notwithstanding the above, we reserve the right to disclose personal information to the police, regulating authorities or as required by law and in the event of a sale of our business (or part thereof) to affect a sale of your personal information in connection with such business sale.
This website contains hypertext links to other sites. Waterfronts is not responsible for the privacy practices of such website operators. This Website contains monitored emails. Users are advised that information posted to these areas becomes public information and caution should be used in posting any information to such areas.
Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore, by browsing this Website and communicating electronically with us you acknowledge and agree to our processing of personal information in this way. In addition, we may transfer your personal information for internal business purposes to locations outside the European Economic Area, some of which do not have data protection laws. Nonetheless, Waterfronts will at all times treat your personal information in accordance with any applicable Data Protection laws and this Privacy Policy.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language
If you have a complaint, please put it in writing, including as much detail as possible and send it to info@waterfronts.co.uk. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
01722 333 306 admin@tpos.co.uk www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
For more information and to discuss your individual requirements, please call 020 7474 5757 or or request a valuation.